User manual
Voice application
- To access Voice Dialing
- Basic Voice Dialing commands
- Getting help using your service
- Number of contacts that be stored by Voice Dialing
- Number of numbers for each contact
- Call a contact
- Dialing a phone number not in your contact list
- How to express commands
- Redial the last number called
- Make a long distance call
- Add a contact
- Delete a contact
- Modify a contact
- Add a number
- Change a contact number
- Configure the default category
- Modify a number
- Get more information about a contact
- Access to 9-1-1 and Voice Dialing
- Switching from one language to another in the Voice Dialing application
- Using Per Call Blocking (*67) with Voice Dialing
- Using Call Waiting with Voice Dialing
- Using Three-Way Calling with Voice Dialing
- Using Busy Call Return (*66) and Voice Dialing
- Local calls: billing if the long distance number prefix option is selected in the Web application
- Billing of long distance calls made with Voice Dialing
- Exiting the application
Web application
- Accessing the Voice Dialing Web application
- Enter a contact in the Web application
- Delete a contact in the Web application
- Modify a contact in the Web application
- Enable long distance calls via the Web application
- Import an address book in the Web application
- Manage the list of Web contacts when changing your phone number
Voice application
To access Voice Dialing
- Pick up the phone.
- Wait 6 seconds for automatic access to Voice Dialing or dial *44 for instant access.
- Say a voice command to start using the service.
Basic Voice Dialing commands
- The following are the main commands
- Call a contact
- Dial a number
- Add a contact
- Modify a contact
- Delete a contact
- Managing your contacts - including adding or deleting names from your list – can be done in two ways. You can access the service by phone and use your voice, or you can manage your contacts via the Voice Dialing Web application.
Getting help using your service
- Once you're in the Voice Dialing application, you can say "Help" at any time to get more information about the choices available to you.
- Say "Tutorial" or "Instructions" at any time to get information about the different call functions and about managing your contacts.
Number of contacts that be stored by Voice Dialing
You can record 100 voice contacts and 1000 contacts in the Web application.Number of numbers for each contact
You can store up to 5 phone numbers per contact (home, office, mobile, pager and more).Call a contact
- Simply say "Call John Smith" or "Put me in touch with John Smith."
- If only one phone number has been configured for this contact, the system will make the call with that phone number.
- If the contact has more than one number and a default category has been configured, the system will make the call with the number in the default category.
- Otherwise, the application will ask which phone number to use from those that have been configured, unless you've specified the number to be used by saying something like "Call John Smith at work," for example.
- The application will confirm the name before making the call. You can then decide to make the call or cancel it.
Dialing a phone number not in your contact list
- Simply say "Dial 514 555-1234" or "Call 514 555-1234."
- In the majority of cases, you'll have to provide the 10 digits of the phone number, starting with the area code.
- You can also reach 411 and Bell customer service (310-BELL) using this function.
- And, you can call toll-free numbers (800, 866, etc.), 900 numbers, international numbers and numbers that require an operator (0+).
How to express commands
- The application recognizes several commands.
- For example, you can say "Dial 514 786-0000" or "I'd like to call 514 786-0000."
- You can say "Call John Smith at the office" or "I want to call John Smith, please."
- Many commonly used prefixes and suffixes are also recognized.
Redial the last number called
Simply say "Redial."Make a long distance call
- Say "Long distance" before asking to call a specific contact.
- If you've already stored the number in your contact list as a long distance number, there's no need to say "Long distance" before making the call.
- If you've activated the "Long distance" prefix in the "My Profile" section of the Web application, there's no need to say "Long distance" before making the call. "RECOMMEND a screenshot of portal for visual reference"
Add a contact
- The application will ask you to record the name of the new contact twice, ensuring that both recordings are identical. A maximum of 100 voice contacts can be stored.
- It then asks for the category (home, office, mobile, pager, etc.) and the phone number.
Delete a contact
- Simply say "Delete a contact" or "Erase a contact."
- The application will confirm the contact's name and ask if you really want to delete this contact.
- The contact will be removed after you provide confirmation.
Modify a contact
- Say "Modify a contact."
- The application will ask you for the name of the contact to be modified/edited.
- It will then confirm the contact's name and ask you what kind of change you want to make.
- You can make the following changes: add a number, change a number, configure the default category and delete a number.
Add a number
- Say "Add a number" or "Add a new number."
- If you haven't specified which category (home, office, mobile, pager, etc.) is to be used, the application will ask for the category to be added.
- The application will then ask for the phone number to be added.
Change a contact number
- Say "Change a number" or "Modify a new number."
- If you haven't specified which category (home, office, mobile, pager, etc.) is to be used, the application will ask for the category to be modified.
- The system will then state the existing number for this category and ask for the new number.
Configure the default category
- Say "Configure the default category" or "Change the default category."
- The application will ask for the category to be assigned by default (home, office, mobile, pager or another category).
- If you choose "office" as the default category for John Smith, this means that if you say "Call John Smith," the application will dial his office number.
- You can remove the default category by saying "None."
Modify a number
- Say "Modify a number" or "Erase a number."
- The application will ask which category you want to delete.
- It will then state the phone number configured for this category and ask for confirmation before deleting the information from the database.
- If you answer "Yes," the number will be deleted. If you answer "No," the operation will be cancelled.
- If you confirm the deletion and this number is the default number, the application will inform you that no default category is configured.
- If only one phone number is configured for the contact in question, the application will inform you that the last phone number for this contact can't be removed.
Get more information about a contact
- Say "More information," "More info," "More information about John Smith" or "More info about John Smith."
- If you haven't specified a contact name, the application will ask you which contact you want information about.
- You can ask for the following information: First name, last name, nickname, company name, home phone number, office phone number, mobile phone number, pager number, other phone number and default number.
- For example, you can ask for John Smith's office number or the name of John Smith's company.
- Once the system has given you the information, it will ask you if you want any other information.
Access to 9-1-1 and Voice Dialing
If you want to call 9-1-1, we strongly recommend that you do so by dialing 911 immediately after picking up the receiver. This will ensure you get the best possible 9-1-1 service.Switching from one language to another in the Voice Dialing application
Say "English" if you want to switch from French to English, or "Français" if you want to switch from English to French.Using Per Call Blocking (*67) with Voice Dialing
To use Per Call Blocking, dial *67 and then *44 to access Voice Dialing. The person you're calling won't be able to see your name and number on their display.Using Call Waiting with Voice Dialing
- Call Waiting will work when you use Voice Dialing. You'll be able to hear the beep announcing an incoming call and answer the call if you like.
- If you want to deactivate Call Waiting before using Voice Dialing, dial *70 and then *44 to access Voice Dialing. Call Waiting will be temporarily deactivated.
Using Three-Way Calling with Voice Dialing
You can use Three-Way Calling with this service. When you're in the application with the first party, press the receiver button and then dial *71. Next, dial *44 to return to Voice Dialing and then say the name of the third party you want to have join the call. When you've reached this person, press the receiver button to establish the three-way call.Using Busy Call Return (*66) and Voice Dialing
This service isn't compatible with Voice Dialing.Local calls: billing if the long distance number prefix option is selected in the Web application
If you select this option, your local calls won't be affected nor will they be billed as long distance calls. The advantage of using this option is that it automatically adds a "1" only when necessary for long distance calls.Billing of long distance calls made with Voice Dialing
All long distance calls made through Voice Dialing will be billed as usual, meaning that your provider's long distance plan will apply.Exiting the application
Simply say "Exit."Web application
Accessing the Voice Dialing Web application
- Begin by initiating a session on bell.ca with your username and password.
- Once you're on the My Bell page, go to the Home phone section and click on your phone number.
- This will take you to the My phone service page. In the Features and services section, click on Voice Dialing.
- The system will automatically redirect you to the Voice Dialing Web application.
Enter a contact in the Web application
- Go to the My phone book page.
- Click on Add a contact.
- Enter the information about the contact: first name, last name and phone numbers.
- Select the Language, this will determine language the text to speech will be spoken.
- Enter Nickname if needed, do not enter numerics.
- Click on Save.
- The new contact will appear on your My phone book page.
Delete a contact in the Web application
- Go to the My phone book page.
- Select the contact(s) to be deleted.
- Then click on Delete the selections.
- Your phone book will be automatically updated.
Modify a contact in the Web application
- Go to the My phone book page.
- Click on the name to be modified and click on Edit.
- Make the necessary changes, then click on Save.
- Your phone book will be automatically updated.
Enable long distance calls via the Web application
- Go to Options page.
- Click on the option to allow the long distance prefix ("1") to be added when necessary.
- Then click on Save.
- Your profile will be automatically updated.
Import an address book in the Web application
- You can import an address book, from Outlook 2003 and subsequent versions, from Outlook Express and Windows Mail.
- To do so, go to the My phone book page.
- Click on Import a phone book and follow the on-screen instructions.
Manage the list of Web contacts when changing your phone number
- You'll be able to temporarily save your contacts and retrieve them once you have your new phone number.
- To do so, go to the Options page.
- Go under Backup your phone book and enter a password of your choice.
- Click on Backup phone book.
- A backup ID will be generated. You will need to use that backup ID and your password when you will be ready to restore your phone book.
- Note that this operation must be performed before you have your new phone number.
- You should use the backup functionality before any telephone number change to be able to recover all your contacts.
- The backup/restore functionality could also be used if you want to share your contact list with another Voice dialing subscriber.